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Terms and conditions

Terms and conditions of online shop (hereinafter referred to as” SHOP”)

For best use of the SHOP, please read the terms and conditions carefully. Using (visiting or purchasing products) of this SHOP implies the acceptance of these terms and conditions. Accessing the SHOP and using its applications implies the explicit or implicit acceptance of all published Terms and Conditions by the users (hereinafter referred to as” USERS”, “VISITORS”, “You”), with full contractual value.

Details of the SHOP merchant:
Hereinafter, MERCHANT is referred to “We”, “Us”, Our”.
Details of the Brand Trenwood owner:
DICTON-AS SRL (hereinafter,BRAND)
Republic of Moldova, Chisinau, str. Hincesti 61, of. 206
Tax ID: 1005600060316
Email: [email protected]
Phone: +373 69707011

Details of the SHOP warehouse (hereinafter,WAREHOUSE)

Herein, the WAREHOUSE is the place where the goods are stored, before being shipped to the SHOP customers.  The WAREHOUSE address is required to be used by the SHOP users for return purpose.
Herein, MERCHANT represents the entity, authorised to carry out online sales activities on the SHOP. Upon acquisition agreement with the Brand, the MERCHANT has the full ownership rights over the Brand goods displayed on the SHOP. It also has the full ownership rights to operate with the SHOP, including:

  • Selling the goods displayed on the SHOP to customers which has expressed their consent with the SHOP Terms and Conditions, Privacy policy and other policies and documents displayed on the SHOP
  • Receiving the payments on its Bank accountsfrom the SHOP customers, using the services of Payments service provider(s), by the payment methods displayed on the SHOP (at checkout), based on direct agreement signed Payments service provider(s)
  • Shipping ordered by the SHOP customers goods, using the services of Shipping services provider(s), by delivery methods displayed on the SHOP (at checkout), based on direct agreement signed with Shipping services provider(s)
  • Perform any modification of the SHOP (i.e. content, functionality, design), as long as these changes fully comply with agreement signed with the BRAND and other existent standards agreed between the parties (i.e. brand official Brandbook and Corporate identity, BRAND general marketing strategy, etc.)
  • Collect and process the data from SHOP users, necessary for orders delivery, account creation and other activities. Please, read the section Personal Data Security below for more information.
  • To make advertising campaigns and other marketing and communication activities, with the objective to promote the SHOP and the products displayed on it, as long as these activities fully comply with the agreements and standards, existent between MERCHANT and BRAND.
  • Undertake other actions/ activities related to the SHOP, in order to reach its objectives, which, however, should fully comply with existent agreements with the Brand.

Herein, the BRAND is the company that is the registrant of global trademark Trenwood. The BRAND owns the intellectual property rights to the brand/ trademark, and everything connected to it (the Brand name, domain name, the Brand corporate identity, the Brand general marketing strategy, etc.). Within the framework of the SHOP, the BRAND represents the MERCHANT’s supplier of the goods displayed on the SHOP.  


Brand Trenwood is the high quality leather accessories manufacturer, which produces leather handmade accessories - from a wide variety of accessories, including bags, belts, footwear and other accessories. The materials used by the manufacturer meet international standards and comply with the highest requirements, defined by the Fashion industry.


All intellectual and industrial property rights over the BRAND and its corporate identity elements, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, color combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of the BRAND or of third party owners of the same who have duly authorized their inclusion on the SHOP.
The reproduction, distribution and public communication, including making part or all of the content of the SHOP available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorization of BRAND.
Users agree to respect the intellectual and industrial property rights owned by BRAND. Users may use the SHOP and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of BRAND. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the SHOP.
With regards to ownership of the goods displayed on the SHOP, the MERCHANT has the full ownership rights over the Brand goods displayed on the SHOP upon acquisition agreement signed with the Brand.



All displayed prices as well as transport costs / taxes are calculated with the VAT included.                          


To be able to make purchases from our SHOP, you should have an active account on our SHOP. In your use of the Service, you agree to provide true, accurate, current and complete information about you as specified in the User Registration section and you agree to provide this information correctly and completely. By registering as a member, you will be asked to choose your username and password. You are responsible for keeping your passphrase secure as a member of this SHOP, any activity under your username being entirely within your responsibility. You must immediately notify us of any loss of password or unauthorized activity sign under your username. If we believe that these obligations are not being respected by you, we reserve the right to block your access, for a fixed or indefinite period, to the use of the service without prior notice and you will not be entitled to any damages.


We use shipping services providers to deliver orders. The shipping cost and time is mentioned in the Order summary on the SHOP, before final conclusion of the order.
If your order does not arrive by the scheduled date, please contact us by contacts mentioned in this document or on the SHOP page “Contacts”.
To view the shipping methods details (available for delivery countries, shipping cost per country, shipping time) please access the Page “Buy online”, located in header section of the SHOP (left top corner)


You may choose convenient for You Payment method while placing the order. To view the payment methods details (available for payment methods) please access the Page “Buy online”, located in header section of the SHOP (left top corner).


The return procedure for products is subject to the legislation in force. If for any reason, you are not satisfied with your online purchase, you may return unused articles within 14 days of receipt (own expense). In order to return the order and obtain refund for payed goods from the order, you have to send the return to the WAREHOUSE’s address (disclosed on the first page of this policy).
To return a product, it must be in the same state as it was delivered to you: the labels have to be attached to the products, have no signs of wearing. Any return that does not meet these conditions will be declined.
If the product you received does not look the same as the one ordered on the SHOP, we will refund the money at no additional cost to you. However, You will need to prove that the product you received does not look the same as the one ordered on the SHOP, by filling the Return form in Your Client Area and by uploading in process of filling Return form of one image, that proves that the product you received does not look the same as the one ordered on the SHOP.
If the product you ordered has manufacturing defects, you can ask for it to be refunded by filling return form in Client Area, by phone or e-mail. The product can only be returned if it is in perfect condition (including packaging and invoice) and shows no signs of wear. The return package must contain the product in its original state, label and invoice.
Any return request received will be reviewed and resolved in accordance with applicable legal requirements, depending on the typology of the products subject to it.
We do not accept products that show signs of wear or consumption, customized products according to the customer's requirements, products that show physical changes, strokes, scratches, scratches, shocks, products without original packaging or damaged packaging. In order to comply with the return deadline, it is sufficient to send the notice on the exercise of the right of return before the expiry of the return period.
If the return request is confirmed by us, we will refund the amount of the products that are the subject of the return request we received from you, except delivery costs no later than 14 calendar days from the date we receive back the goods. We will perform this refund using the payment method chosen by You from those listed in Return form in Your Client area or by the same payment method, used by You to pay for the order, in case this payment method is available to us and accepted by our Payment Service Provider. 
The costs of returning the product (s) covered by the return request will be entirely borne by you, except the cases when it will be proven by You that the products do not look the same as the ones ordered on the SHOP or have manufacturing defects.


Once placed, the order cannot be changed. However, You have the right to cancel it. Remember, that in any minute after the order was placed, it might be already in process of shipping. Reason why, if You decided to cancel it, please contact our Support service by contacts displayed on our Contacts page or within this policy, as soon as possible.


Your personal data will only be used for the stated purpose of this SHOP. The information in the order, contact or other forms on the SHOP will be used to send you confirmation of orders, promotions, periodical newsletters, etc. We may collect the following personal information from You: personal data, payment and shipping details and other information, information you submit online (including interactions with Us on Social Networks), demographic information and information about product preferences (including gender, age, etc.), information about your device and location (including type of device, browser, site You came from to our SHOP or destination You go from our SHOP), Your contact information, etc. The purposes for which we collect Your personal data refer to:

  • Create, edit and manage users accounts on our SHOP
  • Provide Users with products and services
  • Improve the user experience on our SHOP
  • Process online orders and order returns, including sending email/ messages about shipping
  • Contact users and respond to their requests, to communicate with them
  • Send to Users of the SHOP information about news, promotions, promocodes, new product and collection, SHOP updates, etc.
  • Use information for security purposes, to provide protection to Our companies and customers
  • Use information as otherwise permitted by law or based on Your acceptance by notification
  • solving your requests, questions or complaints.
  • conducting market and product studies and product marketing, supplier and supplier services, partners and distributors
  • other activities undertaken by the Provider and permits, which are not subject to approval by the addressee. The provider will keep the confidentiality of this information

We may collect information directly provided by You or by third party (tracking tools, cookies, various apps, social media platforms, analytics and tracking systems and other sources). We may use our own software or third-party electronic means to send the information to users, including those that allow to personalize communications in digital media
We may share the information with third parties for marketing purposes or those who perform services with us or otherwise destinations permitted by law. We may interact with third-party applications that we do not control.


Neither Contracting Party shall be liable for non-performance of its contractual obligations if such non-execution is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and cannot be avoided.
In order to investigate a possible dispute, You are asked to send an email to the contacts displayed in this document which contains the information regarding dispute.


By using the SHOP, you agree to the use of cookies.
Our cookie policy explains how cookies are used, how we use cookies, how third parties we can work with can use cookies in the SHOP, cookies choices, and more cookie information.
What are cookies?
Cookies are small pieces of text sent by the web browser by a site you visit. A cookie is stored in your web browser and allows the SHOP or a third party to recognize and facilitate your next visit and the SHOP to be more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you disconnect, while session cookies are deleted as soon as you close your web browser.
These files make it possible to recognize the user's terminal and present the content in a relevant way, adapted to the user's preferences. They are used to prepare aggregated anonymous statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content, excluding the user's personal identification.
How SHOP uses cookies
When you use and access the SHOP, we may place a number of cookies in your web browser.
What Cookies Do We Use?
We use two types of cookies: per session and fixed. The latter are temporary files that remain in the user's terminal until the end of the session or closing the application (the web browser). Fixed files remain on the user's terminal for a while in the Cookie's parameters or until they are deleted manually by the user.
We use session and persistent cookies within the SHOP and use different types of cookies to run the SHOP:
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
How are cookies used by this site?
A visit to this site may place cookies for purposes of:

  • Site performance cookies
  • Visitor analysis cookies
  • Cookies for geotargetting
  • Recording cookies
  • Cookies for advertising
  • Advertiser cookies

Does Personal Data Cookies Work?
Cookies themselves do not require personal information to be used and, in most cases, do not personally identify internet users. Personal data collected through the use of Cookies can be collected only to facilitate certain user functions. Such data is encrypted in a way that makes unauthorized people access to them
What are your cookie options?
If you want to delete cookies or instruct your web browser to delete or deny cookies, visit your web browser's help pages. As a European citizen, you have certain individual rights within GDPR. You can learn more about these rights in the GDPR Guide.
Delete cookies
Generally, an application used to access web pages allows you to save cookies to the terminal by default. These settings can be changed so that automatic cookie administration is blocked by the web browser or the user is notified whenever cookies are sent to his or her terminal. Detailed information about the possibilities and ways of managing cookies can be found in the application settings area (web browser). Restricting the use of Cookies may affect certain features of the web page.
Keep in mind, however, if you delete cookies or refuse to accept them, you may not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages may not be displayed correctly.
For the Chrome web browser, visit this page from Google:
For the Internet Explorer Web browser, visit this page from Microsoft:
For the Firefox web browser, visit this Mozilla page:
For the Safari web browser, visit this Apple page:
For any other web browser, visit the official web pages of your web browser.
Where to find more information about cookies
You can learn more about cookies and about the following third-party sites:
Network Advertising Initiative:
The set of recommendations in this document is purely advisory. The Consultant is not responsible for the Beneficiary's contact details, internal business processes implemented to comply with existing regulations on Personal Data and final language formulations to be finally applied to the recipient's online store.


We reserve the right not to inform users about changes to this regulation. Users can visit the SHOP at any time and read the up-to-date version of this regulation

Republic of Moldova, Chisinau city, Hincesti 61, office 206

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